Refund policy

PAR EXCELLENCE RETURN & REFUND POLICY

At PAR EXCELLENCE, we take pride in crafting our products in small batches with care and attention to quality.

We accept return requests within 30 days of delivery for eligible items.

RETURN ELIGIBILITY

To qualify for a return, the item must be:

• Unused and unopened
• In its original, undamaged packaging
• In resalable condition
• Accompanied by proof of purchase

To request a return, contact us at support@parexcellenceskincare.com before sending anything back. Returns sent without prior approval will not be accepted.

Customers are responsible for return-shipping costs unless the product arrived damaged, defective, or incorrect. Original shipping charges are nonrefundable for change-of-mind returns. This does not apply when we confirm that an order arrived damaged, defective, or incorrect. 

DAMAGED, DEFECTIVE, OR INCORRECT ORDERS

Please inspect your order when it arrives.

If your order is damaged, defective, or incorrect, contact us within 48 hours of delivery at support@parexcellenceskincare.com. Include your order number and clear photographs of the product and packaging so we can evaluate the issue and make it right.

When the issue is confirmed, PAR EXCELLENCE will provide an appropriate replacement, refund, or return instructions at no additional cost to the customer.

PERSONAL-CARE PRODUCTS

For hygiene and safety reasons, opened, used, or tested soaps, lotions, and other personal-care products cannot be returned.

Individual skin sensitivities can vary. Discontinue use if irritation occurs. A reaction to an opened or used product does not make the product eligible for return unless the product is confirmed to be defective.

NONRETURNABLE ITEMS

The following items are final sale:

• Opened or used personal-care products
• Samples
• Gift cards
• Items marked final sale
• Customized or personalized items

EXCHANGES

We do not currently offer direct exchanges. If an eligible return is approved and refunded, you may place a new order for the product you prefer.

REFUNDS

Once an approved return is received and inspected, we will notify you by email.

If approved, the refund will be issued to the original payment method within 10 business days. Your bank or credit-card provider may require additional processing time.

If more than 15 business days have passed since we approved your refund, contact us at support@parexcellenceskincare.com.

QUESTIONS

For questions about returns or refunds, contact:

support@parexcellenceskincare.com