Frequently Asked Questions
What makes Par Excellence products special?
Our soaps and lotions are handcrafted in small batches with goat milk and thoughtfully selected ingredients for everyday cleansing and moisturizing.
Are your products suitable for sensitive skin?
Everyone’s skin is different. Review each product’s ingredient list and patch test a small area before full use. Discontinue use if irritation occurs.
How should I store my soap?
Keep your bar on a well-draining soap dish and allow it to dry between uses. Avoid leaving it sitting in water.
Can your soaps be used on the face?
Our soap bars can be used for face and body cleansing, depending on your skin’s tolerance. Avoid the eye area, patch test first, and discontinue use if irritation occurs.
How long will it take to receive my order?
Please allow 2–5 business days for processing before shipment.
Estimated shipping times after shipment are:
- Standard: 3–4 business days
- Economy: 5–8 business days
Business days exclude weekends and federal holidays. Delivery times are estimates and may be affected by holidays, weather, or carrier delays.
Where do you ship?
We currently ship within the United States only.
Do you offer free shipping?
Yes! Orders of $50 or more qualify for free Economy shipping within the United States. The qualifying amount is calculated after discounts and before taxes.
Do you accept returns?
We accept return requests within 30 days of delivery for eligible unused, unopened products in their original, undamaged packaging, with proof of purchase.
Email support@parexcellenceskincare.com for approval before sending anything back. Customers pay return shipping for change-of-mind returns, and original shipping charges are nonrefundable for those returns.
Opened or used personal-care products cannot be returned. See our Return & Refund Policy for complete details.
What if my order arrives damaged, defective, or incorrect?
Email support@parexcellenceskincare.com within 48 hours of delivery and include:
- Your order number
- Clear photos of the shipping package
- Clear photos of the damaged, defective, or incorrect product
We will review the issue and provide an appropriate resolution. Confirmed damaged, defective, or incorrect orders will be resolved at no additional cost to you.
How can I contact Par Excellence?
Email support@parexcellenceskincare.com.
For order questions, include your full name and order number. Please allow up to two business days for a response.
Do you offer custom or wholesale orders?
For custom, wholesale, or event-order inquiries, email support@parexcellenceskincare.com to discuss availability.